CANCELLATIONS AND RETURNS
What is Shehzaadi returns policy?
We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience. We assure you that all products sold on Shehzaadi are brand new and 100% genuine.
In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', we will replace it with a new one.
How do I return an item purchased on Shehzaadi?
Returns are easy, simply follow these steps
- Contact us and provide Order ID details.
- Customer Support will confirm the return request and will inform you about the return process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
You can return the item through the courier service. Return fees are borne by the buyer.
- We do not charge extra for replacements/pickups.
- Number of days within which return can be initiated will be mentioned when you purchase the product. You must contact us within the defined period to initiate the return.
- We support Replacement across categories of the products.
- In case of Refund, the entire amount paid by you excluding shipping and gift charges are transferred to your account.
- Customer Support will inform you about the return process.
- Replacement is subject to availability of stock.
What is Free Replacement?
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by us, you may request a replacement. There will be a replacement cost which will differ on case to case basis.
What is exchange policy ?
In case if you do not like the product, then Shehzaadi may exchange your product with another one.
I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
Where should I raise a dispute?
Write to us at hello@Shehzaadi.com in case you want to raise a dispute. Shehzaadi looks at each dispute on a case-by-case basis and tries to be fair to both parties.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns :
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Products with tampered or missing serial numbers
- Items that are returned without original packaging, freebies or accessories
How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.